Fulfillment Error
If you received a product or a product quantity that is different than your order, contact us immediately at service@bobdrake.com or 800-221-3673. We will send you the correct product and/or quantity at no additional charge.
Return Policy
The following addresses product return guidelines and instructions. If your order was damaged or lost during transit, please see our Damaged & Lost Product Policy section below.
Exchanges:
· We do not exchange product. If you would like a different product, please return the current product and order the desired one.
Fees & Eligibility:
· Returns must be initiated within 30 days of the invoice date. Returns are assessed a $7.00 restock fee, deducted from the refund amount. We do not refund the cost of shipping nor pay the cost of return shipping.
· Product must have been purchased directly from Bob Drake Reproductions. Bob Drake manufactured product purchased from other sources (including members of our Authorized Dealer network) must be returned directly to the company of purchase.
· Product must be in as-sold, originally received condition. Modified or altered product is ineligible for return. Product missing components (including hardware) is ineligible for return.
· International orders are not eligible for return.
· Product ineligible for return or refund includes: (a) electrical items, including voltage regulators, voltage cutouts, gauges, instrumentation, fuel senders, motors, and wiring; (b) carburetors; (c) print and digital publications, including books, posters, artwork, patterns, videos, and discs; (d) items sold in bulk measurements of inch, foot or yard; (e) wood items; (f) gift certificates and/or gift cards; (g) apparel and gifts; (h) product marked as clearance; (i) product noted as ineligible for return.
· Product submitted for return and refund that are deemed ineligible will be shipped back to you at your expense or considered forfeit.
Refunds:
· Refunds are initiated within five days of receipt and inspection at our facility. If the refund is being credited to your credit card, it may take an additional five to seven business days for the refund to appear on your account.
· Refunds may be credited against the original form of payment or delivered by check (first class mail)
Return Process:
Contact us at service@bobdrake.com or 1-800-221-3673 with your invoice number, part number(s) of the product(s) you wish to return and the reason for your return.
We will provide you an RC number to write on the outside of your box.
After initiating a return, repackage the product and send to:
Bob Drake Reproductions – Returns
1819 NW Washington Blvd.
Grants Pass, OR. 97526.
Product returned to our facility without an RC number will not be accepted for refund.
Return initiations expire after 30 days.
Damaged & Lost Product Policy
The Damaged & Lost Product Policy covers product damaged or lost by carrier mishandling during transit. The Policy does not address product that you may consider non-functional, deficient or otherwise broken.
Our Safe Delivery Promise:
· We guarantee the safe delivery of orders sent by FedEx and UPS. If product is damaged or lost by either carrier, we will file a claim and replace the damaged goods.
· We do NOT guarantee the safe delivery of orders sent by USPS (postal service) to any destination. If product sent by USPS is damaged or lost, you must seek remediation directly with USPS. See Shipping Policy for more information.
Delivery Refusal:
· If you refuse delivery from FedEx or UPS because the package is visibly damaged and the contents are likely damaged, contact us immediately at service@bobdrake.com or 800-221-3673. We will send you a replacement order after the carrier returns the package to our facility.
· If you refuse delivery for any reason other than visible damage, the product may be considered forfeit and ineligible for refund or compensation.
Delivery Acceptance and Compensation:
· If you accept delivery and determine the product to have been damaged during shipment, contact us within 3 days of receipt at service@bobdrake.com or 800-221-3673.
· Please be prepared to share photos of the damaged package and product.
· Do NOT return damaged product.
· Do NOT file a claim directly with FedEx or UPS. If you opt to file a claim directly, we will not be able to pursue the claim on your behalf nor replace the damaged product.
· Save pictures of the damaged package and product. Retain the product in the received condition. FedEx and UPS reserve the right to inspect and/or take possession of the product at your location.
Our Rights
We reserve the right to modify this Return and Damaged & Lost Product Policy at any time with immediate effect. Any changes will be posted to this page.