Privacy & General Policies

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Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site.  Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.  These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only.  If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors.  The information you provide is used to fulfill your specific request.  This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered.  Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and helping us understand how visitors use the Site. Cookies can also help customize the Site for visitors.  Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation.  We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.  The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure.  Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.  All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy, please contact us.

We reserve the right to make changes to this Privacy Policy.  Any changes to this policy will be posted.
GENERAL POLICIES
Ordering:
      BY PHONE:  We offer a TOLL FREE HOT LINE for your ordering convenience: (800) 221-3673
      BY MAIL:  Include a daytime phone number.  To avoid shipping errors, please list your order carefully by catalog part number and description.
      BY WEB STORE:  Be sure to use the Order Comments field available in the check out process to note anything we should know in particular about your order, including special coupon codes, and phone numbers, etc.
 
Questions & Inquiries:
      Our office telephone number is (541) 474-0043.  We will gladly answer any technical questions we can on this line only.  Questions concerning an order should be directed to Customer Service (800) 221-3673 or via the email bobdrake@bobdrake.com.
 
Prices:
We work hard to keep our prices updated. However, this information may become obsolete due to manufacturing cost changes. Therefore, we reserve the right to make price changes without notice. If a prepayment is short of the actual total amount of the order, you will be notified and requested to send in the difference before the order is processed.
 
Payment:
      CREDIT CARD:  We accept MasterCard, Visa and Discover.  Your credit card will have a pre-authorization against it (which is not a charge) and then will be only charged upon the time we are actually ready to ship your order - unless special conditions prevail, per your request.
      PERSONAL CHECK:  We accept personal checks, but delay may occur due to bank clearance time, and shipping cost calculations.
 
Foreign Orders:
      All foreign orders require advance payment by Visa, MasterCard or Discover cards.  All foreign orders must have a phone number.  Where available, orders are shipped via FedEx.  Otherwise, another carrier is used in accordance with size limitations.  A $5.00 special handling fee is added to the invoice total of all foreign shipments and all sales are final.
 
Shipping:
      All orders are sent via FedEx, UPS or US Mail.  All shipping charges are the actual charges imposed by the carriers.  Charges are based on the package weight and package dimensions.  We will package your order the safest and most economical way possible. It is our goal to ship your order within 24 hours of receiving it. All orders will ship via ground service unless you specify an upgraded air service.   Three-day, 2-day and 1-day air service is available (DOMESTIC orders) but keep in mind that these can be very expensive.  For mail-in orders paid by check, please include 15% more than your total order for shipping.   We’ll contact you in the case of an over or under payment.  A $2.00 “Delivery Guarantee” is applied to every order (NOT shipments), regardless of the number of packages per order.  More shipping information can be found here:  Bob Drake Shipping Information.
 
Back Orders:
      We will hold a back order for you indefinitely.  When the back order becomes available, you will be contacted to confirm you would still like the item shipped, and charged for the item and the actual shipping charges at that time.  All back orders with free shipping are sent by ground service.  If you locate the back ordered item elsewhere, please let
us know. 
 
Liability/Guarantee:
      Bob Drake Reproductions, Inc. will not be liable for personal injury or property damage caused by use or misuse of any product we sell or manufacture.  The user shall assume all responsibility and risk connected herewith.   Bob Drake Reproductions Inc. reserves the right to make changes in design, or to make additions to, or improvements upon, any products at any time without incurring any obligation whatsoever to install the same or improve upon products previously manufactured.
 
WE GUARANTEE that parts are free of defects in materials and workmanship.  We will refund the purchase price shown on your original invoice, or replace any part found to be defective in workmanship and/or materials, for up to 30 days.